cancellation policy

Cancellation conditions for shuttle services

of MWM-Solutions GmbH

(last update: 11.09.2024)

1) Cancellations or terminations are only effective if they are made in writing. Verbal cancelations are only effective after confirmation by the contractor. In the event of termination by the customer, costs already incurred may be invoiced. This also applies if the customer does not start the journey in accordance with the contract, even if the customer is not at fault.

 

2. the flat-rate entitlement to cancellation fees for one-way transfers is regulated as follows:

Cancellations up to 48 hours before the start of the order: free of charge

Less than 48 hours 50% of the order value

Less than 12 hours 100% of the order value

3. for events and functions (more than three vehicles/chauffeurs), the following cancellation regulations and fees apply:

If canceled more than 14 days before the start of the event, 10% of the order value

7 days before the start of the event 50% of the order value

Less than 7 days before the start of the event 100% of the order value

Individual agreements are possible and must be recorded in writing.

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4. for hourly bookings (more than 3 hours), the following cancellation rules and fees apply:
Cancellation of the order by the customer 72 hours (3 days) before the start of the order: free of charge
Cancellation of the order by the customer less than 72 to 24 hours before the start of the order: 50% of the order value
Cancellation of the order by the customer less than 24 hours before the start of the order: 100% of the order value
5. if the respective chauffeur is already on the way to the customer or if the customer does not appear at the agreed pick-up location at the agreed pick-up time (no-show), a cancellation fee of 100% will be charged.

5 Cancellation by MWM-Solutions GmbH
MWM-Solutions GmbH reserves the right to cancel for the following reasons:
- Non-availability of the requested vehicle due to damage, repairs or maintenance work.
- Non-payment or insufficient payment by the customer.
- Unforeseen circumstances such as natural disasters or strikes.
- The customer has provided incorrect information when booking.
- The customer behaves inappropriately or disrespectfully towards the driver or the company.

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